The shipping options and delivery date may vary depending on your location.
Please note that business days are Monday till Friday.
ORDER PROCESSING:
Please allow 3-4 days to process your order. Expect an email within 2-3 days to let you
know your order is on the way!
During checkout, enter your address and choose the ship option. Click the "continue to
shipping" button.
When your order is ready for delivery, you will receive an email with real-time tracking
information.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.
INTERNATIONAL SHIPPING:
We offer international shipping.
If you’re using calculated shipping rates: Shipping charges for your order will be calculated
and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once
a shipment reaches your destination country. CvLifeStyle Apparel is not responsible for these
charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 14 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible
at info@cvlifestyleshop.com with your order number and a photo of the item’s condition. We
address these on a case-by-case basis but will try our best to work towards a satisfactory
solution.
If you have any further questions, please don't hesitate to contact us at info@cvlifestyleshop.com or cvlifestyleapparel@gmail.com
PROBLEMS DURING DELIVERY:
Missing packages
We are working with third party forwarders, meaning we do not have our own delivery service. In case there is a hick-up during delivery, or a package does not arrive, please contact us. We will reach out to the forwarder to investigate where the package is delivered. This investigation can take 2-3 working days. After receiving a response on the investigation we can offer a suiting solution.
We cannot give a full refund on packages that are missing with the delivery status 'delivered'. If both the forwarder and receiver stick to their answer that the package is delivered/not received we can offer to resend the package.
Missing products
If items are missing in your package and they are mentioned on the packingslip included in your parcel, please inform our support team by e-mail within 2 working days upon receival.
Damaged packaged/goods
If your package is delivered with severe damage*, please be aware that items might be missing. Do not accept the package before checking if items are missing. If items are missing, please return the parcel with the forwarder. They will return the package to us to further investigate and offer you a new package. Please do not forget to take photos of the package with its damages so you/we can start a case.
If there is no notification at the forwarder of a damaged package we are unable to solve the problem. In this case we would advise to contact the forwarder yourself.
*With severe damage we refer to packages which are fully opened, or have holes big enough to pull clothing items out.
